Michelle Benjamin Featured in the February Issue of Profit Magazine
The Power of Flat – How organizations without managers succeed in the real world
by Minda Zetlin
It’s the kind of small inefficiency found in every business. One group of supply chain employees collects, breaks down, and disposes of wooden palettes—while another purchases palettes. But to simplify processes and cut costs, management from a large cosmetics company invited all employees to join a leaderless work group. Reusing the palettes was 1 of 500 changes the group identified—and it saved the company US$150 million per year.